Online Dispute Resolution

Dear Customer,

In the event of a dispute, any consumer resident in Portugal or in the European Union may exercise their right to submit a complaint to an official, independent and impartial third-party entity. In this context, Anaring provides all the necessary information so that you may exercise your right to file a complaint.

If, for any reason, you are dissatisfied with a purchase made through our online store, you may resort to an Alternative Dispute Resolution (ADR) entity for consumer disputes, as listed below:

• Centro de Arbitragem de Conflitos de Consumo de Lisboa
• CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
• CNIACC – National Centre for Information and Arbitration of Consumer Conflicts
• European Commission
  

You may also formally submit complaints or claims regarding purchases made in our online store by contacting Anaring via email at loja@anaring.com or by calling our customer support line at +351 919 202 772, available on business days from 10:00 a.m. to 6:00 p.m..

For further information regarding these procedures, we also recommend consulting the website of the Portuguese Directorate-General for Consumers at www.consumidor.pt.

Alternative Dispute Resolution (ADR) is a mechanism that allows consumers to resort to official entities that assist in resolving disputes with traders, without the need to initiate judicial proceedings in court.

These entities act as intermediaries between the consumer and the trader subject to the complaint. The intermediary may impose a solution on both parties or facilitate dialogue in order to reach a mutual agreement.

As a rule, alternative dispute resolution is less costly, less formal and faster than judicial proceedings.